Sunday, July 16, 2006

fight the power

For the first time in my life today, I contested a charge on my credit
card bill. And I have to say: it was incredibly satisfying.

The first was a strange online charge to a wierd online-fantasy game
site. I have no clue how that happened. I have assume its a mistake
on the game-company since anyone who would be into credit card fraud
AND online gaming would have surely spent a lot more than one $42

I liked that one, since the nice email i had sent the gaming company
had gotten back just a snippy form letter.

But it was the second that felt so good. This one was a giant, heaping
Fuck You to fuckin' Delta fuckin' Airlines.

Delta is the worst airline on earth. In fact, they are probably the
worst company on earth I know of, of any kind.

I used to fly a lot, and Mandy now flies as much as I ever did, so
between us we've seen them all. No one comes close. Delta is the
worst airline this side - maybe that side - of Aeroflot. And with
Aeroflot, you now what you're getting.

Delta has lost an 80lbs, bright red bag for 5 days on a non-stop
international flight (?), and offered compensation of $50 a day IF you
had reciepts.
Delta has damaged Mandy's luggage to the point that stuff fell out
and was lost, twice in two trips.
Delta's SkyMiles program is essentially a rumor - both Mandy and I
have been told that no SkyMiles seats were available on a flight but we
were welcome to buy a seat on the same flight. Skymiles fees, when you
do get a seat, are the highest in the industry, making it hardly worht
the effort.
Delta, alone among airlines, uses American Express as their credit
card partner, meaning their annual fees start at 85 and go up to nearly
Delta has left Mandy stranded in two different airports on the same
trip with no accomodations, forcing her to pay to drive to a third
airport to catch a connection.
Delta has NEVER given our money back, offered a discount or upgrade
or offered to pay expenses on any of the above problems.
And Delta is the major player at Hartsfield I'ntl, the second worst
airport in America behind Philly, and far and away the worst among any
and all hubs (yes, worse than Dallas, particularly if you are
attempting to drive to or from it).

Please, join us in boycotting Delta, won't you?

Well, they charged us $50 a few months ago for some unfair fee, but
they made the mistake of charging it twice. And we even played ball -
we called them. we waded through their elaborate, inept phone system
(worst in the industry, by the way). we got to "Refunds" (which they
keep locked away on its own phone-system island, which you must have
permission from other gatekeepers to enter).
And the "refunds" people said, 'oh, we don't do credit card
refunds.' Or maybe it was, 'we don't do fee refunds.' Whatever - the
Delta Refunds department said they weren't going to refund us a charge
they rest of their operators said they owed.

here, they said, call another number.

So I did: bank of america. Fuck you Delta.

Just an invigorating thing to do.

Fuck Delta.

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